At Plantosia, we strive to provide fast, reliable shipping to ensure your order arrives in perfect condition. This Shipping & Delivery Policy outlines the terms and conditions for shipping your order.
1. Shipping Methods & Timeframes
Plantosia offers the following shipping methods:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days for faster delivery.
- International Shipping: Delivery times vary by destination, typically ranging from 7-14 business days.
Shipping times are estimates and may vary based on factors such as location and order volume.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order.
- Free Shipping: Enjoy free standard shipping on orders over [Insert Amount].
- Shipping Fee: For orders below the free shipping threshold, shipping fees will be displayed at checkout.
3. Order Processing
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
4. Order Tracking
Once your order ships, a tracking number will be provided via email. You can track your order status and delivery progress through the courier’s tracking page.
5. Shipping Restrictions
- Domestic Shipping: We currently ship to all U.S. states.
- International Shipping: International shipping is available to select countries. Additional customs fees or duties may apply and are the responsibility of the customer.
6. Address Accuracy
Please ensure the shipping address is correct at the time of purchase. Plantosia is not responsible for any delivery issues arising from incorrect or incomplete address details.
7. Damaged or Lost Shipments
If your order is damaged during transit or lost:
- Damaged Items: Contact info@plantosia.com within 48 hours of receiving the product. A replacement or refund will be offered.
- Lost Packages: If your package is confirmed as lost, we will assist you in filing a claim with the courier, and a replacement or refund will be processed.
8. Delayed Shipments
While most orders arrive on time, external factors like weather or holidays may cause delays. Please allow extra time for delivery during peak periods (e.g., holidays) or unforeseen circumstances.
9. Changes to This Policy
This Shipping & Delivery Policy may be updated periodically. Any changes will be reflected on this page with an updated effective date.
10. Contact Information
For any shipping-related inquiries, please contact:
- Address: 3496 Elkview Drive, Florida, Miami, United States-33131
- Phone: +1 772-365-7225
- Email: info@plantosia.com
By completing a purchase with Plantosia, you agree to the terms of this Shipping & Delivery Policy.