At Plantosia, customer satisfaction is a priority. If you’re not completely satisfied with your purchase, this Return & Refund Policy outlines the conditions and process for returns and refunds.

1. Return Eligibility

Products may be eligible for return if:

• They are returned within 30 days of delivery.
• The items are in their original condition, unused, and in the original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is provided.

Non-Returnable Items:

• Perishable items such as plants that have been tampered with or damaged due to improper care.
• Gift cards or digital products.

2. Return Process

To initiate a return:

1. Contact Us: Email info@plantosia.com or call +1 772-365-7225 to request a return authorization.
2. Provide Details: Share your order number, reason for return, and any supporting photos (if applicable).
3. Ship the Item: Once authorized, ship the product back to the provided return address. The customer is responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Policy

Refunds will be issued for eligible returns:

• Refund Method: Refunds are credited back to the original payment method.
• Processing Time: Refunds are processed within 7-10 business days after receiving and inspecting the returned item.

Partial Refunds: In certain cases, partial refunds may be granted (e.g., items returned not in original condition or missing parts).

4. Damaged or Defective Items

If an item arrives damaged or defective:

1. Contact info@plantosia.com within 48 hours of receiving the product.
2. Provide photos of the damaged or defective item.
3. A replacement or full refund will be offered, including return shipping costs, if applicable.

5. Cancellation Policy

Orders can be canceled before they are shipped. Contact customer support immediately to request a cancellation. Refunds for canceled orders will be processed within 5-7 business days.

6. Exchanges

Exchanges are only available for items that are damaged, defective, or incorrect. Contact customer support to arrange an exchange.

7. Changes to This Policy

This policy may be updated periodically. Changes will be posted on this page with an updated effective date.

8. Contact Information

For any return or refund-related inquiries, please contact:

• Address: 3496 Elkview Drive, Florida, Miami, United States-33131
• Phone: +1 772-365-7225
• Email: info@plantosia.com

By purchasing from Plantosia, you agree to the terms of this Return & Refund Policy